Customer Service Representative
4 weeks ago
Key Responsibilities:
- Deliver exceptional customer service to all guests, ensuring a positive experience and exceeding their expectations.
- Maintain effective communication with all departments to ensure smooth service delivery and efficient call handling.
- Handle all queries in a polite and courteous manner, responding to guest needs and concerns in a timely and professional manner.
- Ensure guests are greeted by name upon calling and maintain an awareness of guest profiles through the Opera guest profile system.
- Stay up-to-date with hotel services and offerings, providing guests with accurate information and recommendations.
- Complete management's long-distance call vouchers and record them on the traffic sheet, ensuring accurate and efficient call tracking.
- Maintain the guest wake-up call sheet and deliver calls accordingly, meeting the established standard for timely and accurate call delivery.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
Requirements:
- Degree in hospitality or a related field preferred.
- Excellent written and verbal English communication skills.
- Strong voice modulation abilities and computer literacy.
- Previous experience with Opera and a strong understanding of hotel operations.
About Rayhaan Hotels & Resorts:
We are a leading hospitality company committed to delivering exceptional guest experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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