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Customer Service Liaison

1 month ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Robert Walters Full time

Job Summary

We are seeking a skilled Customer Relations Associate to join our team at Robert Walters. As a key member of our organization, you will be responsible for implementing approved departmental policies, processes, and procedures.

Key Responsibilities

  • Monitor day-to-day operations of the Employee Care Centre.
  • Oversee the handling of customer-related issues from inception to resolution.
  • Develop applications to record customer concerns promptly and track follow-up actions efficiently.
  • Drive customer satisfaction by proactively developing tools and resources to resolve issues and complaints.
  • Analyse statistical data concerning employee queries and complaints and compile accurate reports.
  • Improve customer service quality by assessing, evaluating, and redesigning existing processes.
  • Provide technical support, resources, and advice to employees in collaboration with IT.
  • Advise departmental managers of people trends that could impact the organization.
  • Comply with all relevant safety, quality, and environmental management policies.

Requirements

  • 4-6 years in Human Capital.
  • Bachelor's degree in HR management or related.
  • Knowledge of Human Capital Policies & Procedures.
  • Knowledge of relevant administrative systems and processes.
  • Planning and organising skills.
  • Stakeholder management skills.