Hospitality Services Manager
3 weeks ago
We are seeking a highly skilled and experienced Food and Beverage Operations Supervisor to join our team at Emirates Flight Catering. As a key member of our F&B Commercial Operations department, you will be responsible for ensuring the highest standards of food quality and service delivery to our customers.
Key Responsibilities- Food Quality and Service Delivery
- Ensure that all customers receive the best possible food quality and service through effective management and continuous improvement of food items.
- Implement cost-effective and efficient management practices to maintain high standards of food quality and service.
- Operational Management
- Oversee the proper handling of banqueting and outside catering functions in accordance with EKFC Safety and Hygiene standards.
- Ensure that cleaning schedules are met in compliance with established Hygiene and Safety Standards.
- Staff Supervision and Development
- Provide professional supervision of assigned staff by training, motivating, and counseling to achieve agreed-upon objectives.
- Ensure that staff are equipped with the necessary skills and knowledge to deliver exceptional customer service.
- Quality and Safety
- Comply with and practice EKFC Occupational Health and Safety Policy and procedures.
- Implement corrective actions arising from incident investigations.
- Quality Management
- Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards.
- Execute all responsibilities according to department work procedures while reflecting EKFC Quality Policy.
- Education and Qualifications
- Degree in Hotel and Restaurant Management or equivalent qualification.
- Communication and Interpersonal Skills
- High standards of verbal and written communication in English.
- Experience and Skills
- Experience in a supervisory role in a 4–5-star banqueting hotel environment.
- Demonstrated ability to manage staff.
- Experience in staff rostering and allocation.
- Experience in generating monthly Sales Records.
- Ability to reduce food costs and increase revenue.
- Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
- A professional manner with the ability to work under pressure to meet targets and function schedule.
- Strong planning and organizational skills with the ability to multi-task and manage time effectively.
- Demonstrated ability to maintain constructive relationships with others.
- Ability to collaborate cross-functionally and at all levels and team-based approach including ability to positively manage conflict.
- High level of commitment to continuous improvement and adaptability to change.
- Supports creativity and innovation by showing commitment to agreed initiatives.
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