Hospitality Services Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Emirates Flight Catering Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Operations Supervisor to join our team at Emirates Flight Catering. As a key member of our F&B Commercial Operations department, you will be responsible for ensuring the highest standards of food quality and service delivery to our customers.

Key Responsibilities
  • Food Quality and Service Delivery
    • Ensure that all customers receive the best possible food quality and service through effective management and continuous improvement of food items.
    • Implement cost-effective and efficient management practices to maintain high standards of food quality and service.
  • Operational Management
    • Oversee the proper handling of banqueting and outside catering functions in accordance with EKFC Safety and Hygiene standards.
    • Ensure that cleaning schedules are met in compliance with established Hygiene and Safety Standards.
  • Staff Supervision and Development
    • Provide professional supervision of assigned staff by training, motivating, and counseling to achieve agreed-upon objectives.
    • Ensure that staff are equipped with the necessary skills and knowledge to deliver exceptional customer service.
  • Quality and Safety
    • Comply with and practice EKFC Occupational Health and Safety Policy and procedures.
    • Implement corrective actions arising from incident investigations.
  • Quality Management
    • Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards.
    • Execute all responsibilities according to department work procedures while reflecting EKFC Quality Policy.
Requirements and Competencies
  • Education and Qualifications
    • Degree in Hotel and Restaurant Management or equivalent qualification.
  • Communication and Interpersonal Skills
    • High standards of verbal and written communication in English.
  • Experience and Skills
    • Experience in a supervisory role in a 4–5-star banqueting hotel environment.
    • Demonstrated ability to manage staff.
    • Experience in staff rostering and allocation.
    • Experience in generating monthly Sales Records.
    • Ability to reduce food costs and increase revenue.
    • Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
    • A professional manner with the ability to work under pressure to meet targets and function schedule.
    • Strong planning and organizational skills with the ability to multi-task and manage time effectively.
    • Demonstrated ability to maintain constructive relationships with others.
    • Ability to collaborate cross-functionally and at all levels and team-based approach including ability to positively manage conflict.
    • High level of commitment to continuous improvement and adaptability to change.
    • Supports creativity and innovation by showing commitment to agreed initiatives.


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