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Hospitality Service Representative

3 months ago

Dubai, Dubai, United Arab Emirates Novotel Bogor Golf Resort & ConventionCenter Full time

Company Overview

"Why choose Novotel?

At Novotel, we are more than just a hospitality brand. We embrace individuality and offer opportunities that align with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore endless possibilities within our organization.

Every chapter of your career is yours to shape, and together we can redefine the future of hospitality. Discover the journey that awaits you at Novotel, and see how you can contribute to our mission of excellence in service.

Role Overview

Hospitality Service Representative

First impressions matter As a Hospitality Service Representative, you will be the first point of contact for our guests, ensuring their experience is exceptional from arrival to departure.

Benefits of Joining Us

  • Employee benefit card providing discounted rates at Novotel worldwide.
  • Access to comprehensive learning programs through our Academies.
  • Opportunities for personal development and career advancement within our organization.
  • Engagement in Corporate Social Responsibility initiatives that make a positive impact.

Your Responsibilities

  • Welcome guests, manage check-ins, address inquiries, and finalize accounts while delivering outstanding service.
  • Proactively create personalized experiences for each guest.
  • Effectively promote hotel amenities and seek opportunities to enhance guest satisfaction through upselling.

Qualifications

Your experience and skills include:

  • A service-oriented personality is essential; prior experience is advantageous.
  • Experience with Opera / Opera cloud or similar systems is preferred.
  • Fluency in English and Arabic; knowledge of additional languages is a plus.
  • Relevant educational qualifications such as degrees or certifications are required.
  • Experience in a 5-star hotel or similar environment is essential.