Customer Experience Leader
2 days ago
At Black Pearl Consult, we are looking for a Vice President of Customer Experience and Digital Channels to drive transformation, enhance customer engagement, and optimize digital platforms.
About the Role:
You will lead the customer experience strategy, manage a strong team, and use data-driven insights to enhance customer satisfaction.
- Develop and Execute Plans: Improve customer satisfaction and loyalty through strategic planning and execution.
- Foster Customer-Centric Culture: Promote a culture where customers are at the center of decision-making.
Key Responsibilities
- Shape the Customer Experience Strategy: Develop plans to enhance customer satisfaction and loyalty.
- Lead Digital Transformation: Improve digital platforms and introduce new technologies to enhance customer journeys.
- Drive Change & Project Management: Lead transformation programs and collaborate with teams to introduce new processes and services.
Requirements
What You Need to Succeed:
- Bachelor's degree in Business, Marketing, or related field (MBA preferred).
- 5-8 years of experience in customer experience, digital channels, or transformation projects.
- Strong leadership, communication, and project management skills.
- Knowledge of AI, data analytics, and digital solutions to enhance customer engagement.
- Experience in the utility sector or similar industries is a plus.
Why Consider this Job:
- Lead an exciting transformation.
- Work in a dynamic, forward-thinking environment.
- Make a real impact on customer experience and digital innovation.
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