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Cost Optimization and Customer Service Leader

1 week ago

Dubai, Dubai, United Arab Emirates Sundus Full time

We are seeking a highly motivated Cost Optimization and Customer Service Leader to join our contact center team at Sundus. As a leader, you will be responsible for developing and executing strategies to optimize operational costs while ensuring exceptional customer service.

Main Responsibilities:
  • Monitor and analyze key performance metrics to identify cost-saving opportunities and areas for improvement.
  • Develop and implement process improvements to enhance efficiency and productivity.
  • Collaborate with IT and customer experience teams to enhance digital self-service options.

This role offers the opportunity to work in a fast-paced environment, driving business growth, and delivering exceptional customer experiences.