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Front Office Representative

2 months ago

Dubai, Dubai, United Arab Emirates Kempinski Hotels Full time
Front Office Agent

Kempinski Hotels

  • Guest Check-in/Check-out
    • Deliver exceptional guest experiences by checking in arriving guests and checking out departing guests in a friendly and caring manner, adhering to Kempinski and Leading Quality Assurance (LQA) standards.
    • Ensure LQA results exceed 85%.
  • Registration and Room Assignment
    • Register guests and assign rooms upon check-in, accommodating special requests whenever possible.
    • Assist guests in completing registration cards if needed.
    • Utilize suggestive selling techniques to promote rooms and hotel services.
    • Verify guest payment methods and follow established credit-checking procedures.
  • Guest Departure and Payment
    • Process guest check-out procedures, inquiring about last-minute charges.
    • Receive payment from guests and settle their accounts.
    • Provide a copy of the invoice.
  • Cash Handling and Transactions
    • Handle front office cashiers' transactions, posting charges to guests and exchanging foreign currency according to procedures.
    • Balance cash floats at the end of each shift.
  • Guest Requests and Information
    • Respond to guest requests and questions in a friendly and caring manner, whether by telephone or in person.
    • Provide or receive information, taking appropriate actions or referring matters to relevant personnel.
  • Room Status Updates and Coordination
    • Coordinate room status updates with the housekeeping department, notifying them of late check-outs, early check-ins, and special requests.
  • Product and Service Knowledge
    • Stay informed about product and service knowledge, as well as hotel daily and meeting activities.
  • Working Knowledge and Neatness
    • Possess a working knowledge of room reservation procedures.
    • Maintain the neatness of their working area.