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Client Relationship Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Foreground. Full time
Role Overview:

The Relationship Manager at Foreground plays a pivotal role in enhancing homeowner satisfaction and ensuring seamless property management. This position involves proactive engagement with potential clients and the ongoing support of existing homeowners.

Key Responsibilities:
  • Source inventory by engaging with prospective homeowners and executing proactive outreach initiatives.
  • Articulate the company's services to homeowners, focusing on convenience, security, and financial advantages.
  • Facilitate holiday home licensing approvals and assist in the onboarding of new properties.
  • Relay homeowner expectations and concerns to internal teams, ensuring all matters are resolved effectively.
  • Deliver tailored support to homeowners, fostering open communication and prompt responses.
  • Serve as the intermediary between homeowners and the property service team for maintenance and repair issues.
  • Conduct annual evaluations of properties and suggest enhancements.
  • Review rental website listings and property management systems to verify accuracy.
  • Perform quarterly assessments of rental performance and property conditions with homeowners.
  • Collaborate with the Rate Manager to clarify pricing structures to homeowners.
  • Address homeowner inquiries regarding statements and billing matters.
  • Ensure homeowner accounts are up-to-date and manage outstanding invoices.
  • Organize pre-arrival inspections to guarantee properties are in optimal condition.
Qualifications:
  • A minimum of 3 years of experience in business development, customer service, or account management.
  • Knowledge of the UAE real estate market is advantageous.
  • Exceptional organizational abilities with a capacity to manage multiple tasks concurrently.
  • Goal-driven with a proactive mindset.
  • Strategic thinker with a keen eye for detail.
  • Able to independently initiate and complete projects.
  • Skilled in engaging with senior management, external clients, and vendors.
  • Warm, empathetic, and confident in communicating the company's value proposition.
  • Sound judgment, resilience under pressure, and adaptability to industry challenges.
  • Strong negotiation skills and commercial awareness.
  • Excellent interpersonal and communication abilities.