Sales Performance Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Al-Futtaim Full time
Role Overview

The Store Manager plays a pivotal role in driving sales and operational excellence within the retail environment. This position is essential for ensuring that the store meets its sales objectives while maintaining high standards of customer service.

Key Responsibilities
  • Sales Management: Actively monitors and evaluates sales performance, implementing strategic action plans to achieve budgetary goals at the store level.
  • Team Collaboration: Conducts regular meetings with sales personnel to discuss category performance, providing insights and recommendations for improvement.
  • Program Implementation: Ensures the effective execution of promotional programs aimed at achieving sales targets for exclusive products, while providing feedback on their effectiveness.
  • Budget Oversight: Manages the store's operational expenditure, ensuring compliance with approved budgets for utilities, supplies, and staffing.
  • Expense Optimization: Identifies and initiates strategies to enhance the management of controllable expenses within the store.
  • Shrinkage Control: Monitors compliance with retail operating standards to maintain shrinkage levels below the established tolerance.
Commercial Excellence
  • Inventory Management: Reviews and ensures timely replenishment of stock, maintaining optimal inventory levels.
  • Customer Experience: Upholds the brand's service standards, ensuring that customer interactions exceed expectations.
  • Issue Resolution: Professionally addresses product inquiries and complaints, aligning responses with the brand's service protocols.
  • Loyalty Programs: Drives initiatives aimed at increasing participation in loyalty programs to enhance customer engagement.
  • Sales Techniques: Implements effective selling strategies to improve transaction conversion rates.
  • Promotional Activities: Ensures proper execution of promotional displays and activities, validating their implementation in line with brand guidelines.


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