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Customer Service Representative

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG LLC Full time
Job Summary

As a Customer Care Executive at Sharaf DG LLC, you will be responsible for resolving customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. You will ensure that appropriate changes were made to resolve customer problems and contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Key Responsibilities
  • Customer Complaint Resolution: Attend to customer complaints and close them to the satisfaction of the customer.
  • Warranty Product Management: Ensure that warranty products are returned to service centers within the agreed-upon timeframe.
  • Cash/Credit Card Refunds: Issue genuine cash or credit card refunds to customers.
  • Inventory Management: Monitor and reconcile customer care location ageing stock.
  • ISO Compliance: Ensure compliance with ISO standards as per audit ratings.
  • TAT Management: Ensure that warranty products and SDG stocks are returned within 15 business days from the service center.
  • Purchase Returns: Execute purchase returns of products lying at service centers or suppliers if not returned within 15 business days.
  • Quality Control: Ensure that only good items are accepted as returns.
Requirements
  • Experience: 3-5 years in a customer-facing role.
  • Educational Qualification: Graduate degree.
  • Professional Certifications: Diploma in Hospitality is preferred.
  • Skills and Abilities: Excellent communication skills, customer servicing skills, listening skills, and problem-solving skills.