Customer Service Liaison

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Select Employment Services Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at First Select Employment Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and customers, ensuring their satisfaction with our products and services.

Key Responsibilities
  • Provide introductory information to prospective and new customers, ensuring they have a positive first impression of our company.
  • Handle customer complaints and inquiries in a professional and timely manner, resolving issues to their satisfaction.
  • Follow up with clients or customers to check on their satisfaction with their purchases and identify opportunities for improvement.
  • Communicate product or service information to customers, highlighting the benefits and features that meet their needs.
  • Determine the most effective ways to answer customer questions, using a combination of product knowledge and communication skills.
  • Escalate complex customer issues to senior team members or other departments as necessary, ensuring timely resolution.
  • Troubleshoot common customer issues with products or services, using problem-solving skills and product knowledge.
Requirements
  • Skilled professional with a strong understanding of customer service principles and practices.
  • Familiarity with CRM systems and practices, with the ability to use technology to manage customer interactions.
  • Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and friendly manner.
  • Ability to work effectively in a team environment, prioritizing tasks and managing time to meet customer needs.
  • Fluent in operating the latest computer software and online tools, with the ability to learn new systems and technologies quickly.


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