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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at KOBusiness Solutions. As a Customer Service Representative, you will be responsible for coordinating daily communications with customers and performing administrative functions to support order fulfillment.
Key Responsibilities- Efficiently manage customer requests and facilitate communication to ensure order throughput and customer satisfaction.
- Verify and convey accurate information regarding order status, expediting options, delivery tracking, and other customer inquiries.
- Provide timely resolutions to customers through various communication channels.
- Collaborate with internal business partners to ensure customer expectations are exceeded.
- Ensure a high level of accountability and consistency in adhering to customer-specific quality, processing, communication, and turnaround requirements.
- Assist in administrative functions throughout the Customer Service department.
- Develop comprehensive knowledge of the company's processes and services to promote the company's brand and capabilities.
- Conduct and participate in company tours and customer visits to build foundational knowledge of the company's customer base and their expectations.
- Contribute towards various non-routine responsibilities, projects, and company initiatives.
- At least two years of professional experience in a customer service role, preferably in manufacturing.
- PC proficient with a thorough understanding of Microsoft Office applications and capable of learning company internal ERP software.
- Applicants must have a high school degree at a minimum. College degree or some college coursework is preferred.
- Maintain a professional appearance and uphold a positive company image.
- Bilingual in English/Spanish is a plus.
- Annual performance and compensation review, with eligibility for annual bonuses.
- 401(k) plan with employer matching and profit sharing.
- Premium health insurance as well as supplemental vision and dental insurance plans.
- Company-paid and supplemental life insurance and AD&D.
- Company-paid holidays and personal paid time-off (accrual & enrollment package).
