Outlet Manager

1 day ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full time

Job Title: Outlet Manager

Job Summary:

We are seeking a highly skilled and experienced Outlet Manager to join our team at AccorHotel. The successful candidate will be responsible for ensuring the smooth operation of our outlet, managing staff, and maintaining high standards of customer service.

Key Responsibilities:

  • To ensure that the outlet achieves its monthly revenue targets.
  • To manage the outlet's operating expenses and maintain control over costs.
  • To participate in the formulation of the Annual Operating Budget and contribute to the development of the Annual Business Plan.
  • To ensure that the outlet is managed efficiently in line with the established concept statements.
  • To maintain high standards of customer service and ensure that all operating standards are adhered to.
  • To assign responsibilities to subordinates and monitor their performance.
  • To assist and coach staff in their roles and be visible during peak times.
  • To establish and maintain par stocks for all operating equipment and supplies.
  • To conduct monthly inventory checks and control the requisitioning, storage, and use of operating equipment and supplies.
  • To conduct daily pre-shift briefings with staff on preparation, service, and menu.
  • To liaise with the Kitchen and Beverage department on daily operations and quality.
  • To handle guest complaints, requests, and enquiries on food, beverage, and service.
  • To establish a rapport with guests and maintain good customer relationships.
  • To ensure that outlet cashiering procedures are strictly adhered to.
  • To ensure that a supervisor or Assistant Outlet Manager is always visible and available on duty during service time.
  • To identify market needs and trends in conjunction with the Director of Food and Beverage.
  • To monitor and analyze menus and products of competitive restaurants and pool bars.
  • To assist the Executive Chef in developing menu specials, buffet themes, a la carte, pool bar snacks, and prepare recipes and specifications for the outlet.
  • To plan and implement an effective sales plan and promotional activities for the outlet.
  • To provide recommendations for the advertising campaign and assist in putting together the advertising brief and attend subsequent meetings.
  • To revise and update the outlet's Departmental Operations Manual as and when needed.
  • To participate in the formulation of the Annual Marketing Plan and contribute to the development of the Annual Business Plan.
  • To submit reports to the Food and Beverage Office, including the Operations Manual, Opening and Closing Procedures, Outlet Policy and Procedures, Pricing Structure, Food and Beverage Menu, and Daily Log Book.
  • To plan the outlet's weekly roster and work schedules to ensure that the outlet is adequately manned to handle the level of business.
  • To maintain the outlet's bulletin boards.
  • To submit guest/ambassador incident reports for the outlet.
  • To report lost and found items for the outlet.
  • To attend Food and Beverage Meetings and Daily Operations Meetings.
  • To prepare forecasted P&L statements for promotional nights and events according to the Annual Business Plan.
  • To ensure that the outlet is kept clean and organized both at the front and the back.
  • To conduct weekly walkthrough inspections with the Director of Food and Beverage.

Requirements:

  • Full-time employment
  • No remote work

Language: English

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