Assistant Outlet Manager

2 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Outlet Operations Assistant

We are seeking a highly skilled and experienced Outlet Operations Assistant to join our team at Accor. The successful candidate will be responsible for supporting the Outlet Manager in managing all outlets efficiently according to established concept statements.

Key Responsibilities:
  • Outlet Operations: Assist the Outlet Manager in ensuring that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
  • Team Management: Assign responsibilities to subordinates and check their performance periodically.
  • Inventory Management: Assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies.
  • Financial Planning: Participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment, and FF&E requirements in line with the compilation of the Annual Business Plan.
  • Customer Service: Establish a rapport with guests, maintaining good customer relationships, and assisting in updating guest history files.
  • Training and Development: Conduct daily pre-shift briefings to ambassadors on preparation, service, and product knowledge.
  • Quality Control: Liaise with the Kitchen and Beverage department on daily operations and quality.
  • Guest Complaints: Handle all guest complaints, requests, and enquiries on food, beverage, and service.
  • Outlet Operations: Assist in the operations and be visible during peak times.
  • Cashiering Procedures: Ensure that the outlet cashiering procedures are strictly adhered to.
  • Departmental Operations Manual: Assist in the revision and updating of the outlet Departmental Operations Manual on an as-needed basis.
  • Marketing Planning: Assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.
  • Logbook Maintenance: Maintain the Daily Log Book.


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