Assistant Outlet Manager

3 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Outlet Assistant Manager Job Description

We are seeking a highly skilled and experienced Outlet Assistant Manager to join our team at Accor. As a key member of our outlet operations team, you will play a vital role in ensuring the smooth day-to-day running of our outlet.

Key Responsibilities:
  • Support Outlet Manager: Collaborate with the Outlet Manager to achieve operational excellence and drive business growth.
  • Operational Efficiency: Ensure all operating standards are met, and outlet performance is optimized to achieve set targets.
  • Team Leadership: Assign tasks and responsibilities to team members, and conduct regular performance checks to ensure high standards are maintained.
  • Inventory Management: Assist in controlling inventory levels, storage, and usage of operating equipment and supplies.
  • Financial Planning: Participate in the formulation of the Annual Operating Budget, and contribute to the development of the Annual Business Plan.
  • Customer Service: Establish a rapport with guests, maintain good customer relationships, and assist in updating guest history files.
  • Training and Development: Conduct daily pre-shift briefings to ambassadors on preparation, service, and product knowledge.
  • Quality Assurance: Liaise with the Kitchen and Beverage department to ensure high-quality daily operations and quality standards.
  • Guest Complaints: Handle all guest complaints, requests, and enquiries in a professional and timely manner.
  • Outlet Operations: Assist in the operations and be visible during peak times to ensure excellent customer service.
  • Cashiering Procedures: Ensure that outlet cashiering procedures are strictly adhered to.
  • Departmental Operations Manual: Assist in the revision and updating of the outlet Departmental Operations Manual as needed.
  • Marketing Planning: Participate in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.
  • Daily Log Book: Maintain the Daily Log Book to record important events and actions.

Requirements: To be successful in this role, you will need to have excellent communication and leadership skills, as well as the ability to work effectively in a fast-paced environment. You will also need to have a strong understanding of outlet operations and be able to provide high-quality customer service.



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