Park Hyatt Team Lead
4 weeks ago
Key Responsibilities:
As a Team Lead at Park Hyatt, you will be responsible for ensuring a seamless guest experience from arrival to departure. This includes receiving guests in a professional and friendly manner, maintaining effective communication with all related departments, and verifying cashier closures for billing and attachment accuracy.
Key Performance Indicators:
- Maintain an awareness of rate levels and occupancy levels
- Supervise Front Desk employees to ensure guests are taken care of in a professional and friendly manner
- Maintain an up-to-date knowledge of hotel and local services to supply information and respond to guest queries
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of hotel operations and services
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