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Customer Service Representative

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Millennium Downtown Abu Dhabi Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Millennium Downtown Abu Dhabi. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience throughout their stay.

Key Responsibilities:
  • Guest Service: Deliver exceptional customer service to ensure a high level of satisfaction from check-in to check-out.
  • Room Assignments: Efficiently assign rooms to guests, ensuring a smooth and seamless experience.
  • Guest Inquiries: Respond to guest inquiries and requests in a timely and professional manner.
  • Hotel Information: Stay informed about hotel services, amenities, and local attractions to effectively respond to guest queries.
  • Front Desk Operations: Maintain accurate records, handle reservations, and process accounts from check-in to check-out.
  • Security and Confidentiality: Safeguard guest privacy and maintain confidentiality at all times.
  • Knowledge and Skills: Demonstrate a thorough understanding of hotel policies, procedures, and service standards.
Requirements:
  • Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with guests and colleagues.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills to resolve guest complaints and issues in a professional manner.
  • Teamwork and Adaptability: Work effectively in a team environment and adapt to changing situations and priorities.