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Customer Service Representative

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Hotels Full time

About the Role:

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Novotel Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Greet and Check-in Guests: Welcome guests to our hotel, check them in efficiently, and ensure they have everything they need for a comfortable stay.
  • Respond to Requests and Resolve Issues: Respond promptly to guest requests, resolve any issues that may arise, and provide solutions to ensure their satisfaction.
  • Settle Accounts and Process Payments: Handle guest payments, settle accounts, and process transactions accurately and efficiently.
  • Provide Personalized Service: Take the initiative to add a personalized touch to each guest's stay, making them feel valued and appreciated.
  • Promote Hotel Facilities: Proudly promote our hotel's facilities, amenities, and services, looking for opportunities to enhance a guest's stay through up-selling.

What We Offer:

As a Guest Service Agent at Novotel Hotels, you will have the opportunity to develop your skills and knowledge in customer service, hospitality, and sales. You will be part of a dynamic team that is passionate about delivering exceptional guest experiences. We offer a competitive salary, comprehensive training, and opportunities for career growth and development.