Airport Service Delivery Specialist

1 week ago


Dubai, Dubai, United Arab Emirates Adidas Dubai Full time

Job Title: Airport Service Delivery Specialist

About the Role:

We are seeking a highly motivated and organized Airport Service Delivery Specialist to join our team at Adidas Dubai. As an Airport Service Delivery Specialist, you will play a critical role in ensuring the smooth operation of airport services, providing exceptional customer experience, and maintaining high standards of service quality.

Key Responsibilities:

  1. Liaising with Airport Operations Teams: Collaborate with airport operations teams to ensure seamless coordination and communication, ensuring that all airport services are delivered efficiently and effectively.
  2. Customer Service: Provide exceptional customer service to passengers, responding to their queries and concerns in a professional and courteous manner.
  3. Documentation and Record-Keeping: Maintain accurate and up-to-date records of airport services, including passenger documentation and other relevant information.
  4. Team Collaboration: Work closely with the Ground Handling agent (GHA) to ensure quick processing of hotel and transfer passengers, and to ensure that all airport services are delivered in accordance with Qatar Airways standards.
  5. Problem-Solving: Identify and resolve any issues or concerns that may arise during airport operations, ensuring that all services are delivered to the highest standards.

Requirements:

  1. High School Qualification: A high school qualification is required for this role.
  2. Communication Skills: Excellent communication skills, with fluency in English, are essential for this role.
  3. Interpersonal Skills: Good interpersonal skills and strong team orientation are necessary for this role.
  4. Computer Literacy: A high level of computer literacy is required for this role.
  5. Experience: 0-3 years of job-related experience is required, with at least 1 year of relevant experience in the airline/travel industry/hospitality sector.


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