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Airport Services Manager

2 months ago

Dubai, Dubai, United Arab Emirates Atlantis Resort Full time

Job Summary:

We are seeking a highly skilled and experienced Airport Services Manager to join our team at Atlantis Resort. As a key member of our airport operations team, you will play a crucial role in ensuring the seamless and exceptional experience of our guests arriving and departing from the resort.

Key Responsibilities:

  1. Oversee Airport Operations: Assist the Airport Services Manager in overseeing the day-to-day operations of airport services, including arrival and departure procedures, transportation arrangements, and guest assistance.
  2. Supervise Airport Service Agents: Supervise airport service agents to ensure efficient and courteous handling of guest arrivals and departures, luggage handling, and transportation coordination.
  3. Collaborate with Stakeholders: Collaborate with airline partners, ground handlers, and airport authorities to streamline operations, resolve issues, and maintain strong relationships to enhance the overall guest experience.
  4. Monitor Service Quality: Monitor service quality, compliance with safety and security protocols, and adherence to operational standards to ensure a smooth and welcoming experience for guests.
  5. Implement Process Improvements: Support the implementation of training programs, service enhancements, and process improvements to optimize efficiency and guest satisfaction.

Requirements:

To be successful in this role, you will need to have a strong background in airport operations, excellent communication and leadership skills, and the ability to work effectively in a fast-paced environment.