Customer Service Support Officer
7 days ago
Role: Customer Service Support Officer
Location: Emaar Business Park
Role Purpose:
Deliver exceptional customer service in accordance with established standards.
Key Responsibilities:
- Ensure timely opening and closing of customer applications.
- Implement and follow up on tasks in a timely manner.
- Prepare and obtain necessary approvals for financial applications.
- Efficiently troubleshoot customer issues.
- Adhere to and exceed customer expectations regarding turnaround times.
- Coordinate and communicate with other departments in a professional manner.
- Participate in regular review and development meetings with key stakeholders.
- Prepare and provide monthly reports.
- Ensure compliance with bank policies and procedures.
- Maintain accurate records of actions taken.
- Support customer service agents as needed.
- Provide technical assistance to colleagues when required.
Specialized Skills and Technical Knowledge:
- Demonstrate flexibility when interacting with team members.
- Proficient in data processing skills.
- Strong problem-solving skills.
- Excellent communication and decision-making skills.
Required Experience:
- Previous banking experience in a similar role.
- Knowledge of regulated financial services and banking industries.
- Detailed understanding of asset products.
- In-depth understanding of internal processes, procedures, and systems.
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