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Customer Service Representative

2 months ago

Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at IIQAFGROUP. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients and visitors.

Key Responsibilities

  • Client Greeting and Support: Greet and welcome clients and visitors, providing a warm and professional welcome to our office.
  • Front Office Operations: Manage the front office area, ensuring it is tidy and well-organized, with all necessary supplies and materials available.
  • Communication and Coordination: Answer and direct phone calls, respond to emails, and coordinate with internal teams to ensure seamless communication and support.
  • Administrative Support: Provide administrative support to the team, including data entry, filing, and other tasks as needed.
  • Travel and Accommodations: Arrange travel and accommodations for clients and team members, and prepare necessary documents and vouchers.
  • Expense Management: Manage office expenses, including tracking and reporting on costs.
  • Calendars and Scheduling: Update calendars and schedule meetings, ensuring that all team members are informed and up-to-date.

Requirements

  • Experience: Proven work experience in a customer-facing role, with a strong background in customer service and administration.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Proficiency in Microsoft Office Suite and other administrative software.
  • Education: High school degree or equivalent, with additional certification in Office Management or a related field a plus.