Corporate Banking Representative
3 days ago
About the Role:
Mashreq invites applications for the position of Corporate Banking Representative, a key member of our team responsible for delivering exceptional client service and support. This role requires a high level of expertise in corporate banking products and services, coupled with excellent communication and interpersonal skills.
Responsibilities:
- Handle client enquiries, service requests, and complaints, striving for timely and effective resolution.
- Conduct detailed root cause analysis (RCA) for customer issues managed.
- Collaborate with stakeholders to enhance customer experience and identify process improvements.
- Provide education and training to clients on product knowledge and services.
KPIs and Performance Metrics:
- Client satisfaction levels, measured through regular feedback and surveys.
- Resolution rates for client enquiries and service requests.
- Adherence to established TAT matrix for issue resolution.
- Collaboration and teamwork with colleagues and stakeholders.
Skills and Qualifications:
- University graduate with a minimum of 2 years of customer handling experience.
- Exceptional communication skills, with proficiency in spoken and written English.
- Proficiency in Arabic is advantageous.
- Excellent comprehension skills and understanding of customer requirements.
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