Corporate Banking Representative

3 days ago


Dubai, Dubai, United Arab Emirates Mashreq Full time

About the Role:

Mashreq invites applications for the position of Corporate Banking Representative, a key member of our team responsible for delivering exceptional client service and support. This role requires a high level of expertise in corporate banking products and services, coupled with excellent communication and interpersonal skills.

Responsibilities:

  1. Handle client enquiries, service requests, and complaints, striving for timely and effective resolution.
  2. Conduct detailed root cause analysis (RCA) for customer issues managed.
  3. Collaborate with stakeholders to enhance customer experience and identify process improvements.
  4. Provide education and training to clients on product knowledge and services.

KPIs and Performance Metrics:

  1. Client satisfaction levels, measured through regular feedback and surveys.
  2. Resolution rates for client enquiries and service requests.
  3. Adherence to established TAT matrix for issue resolution.
  4. Collaboration and teamwork with colleagues and stakeholders.

Skills and Qualifications:

  1. University graduate with a minimum of 2 years of customer handling experience.
  2. Exceptional communication skills, with proficiency in spoken and written English.
  3. Proficiency in Arabic is advantageous.
  4. Excellent comprehension skills and understanding of customer requirements.


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