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Customer Experience Representative
1 week ago
We are seeking a highly motivated and organized Concierge and Guest Liaison to join our team at Nour Arjaan by Rotana. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Some of your key responsibilities will include:
- Providing professional and courteous service to our guests, exceeding their expectations from arrival through to departure.
- Maintaining effective communication with all related departments to ensure smooth service delivery.
- Maintaining up-to-date knowledge of the hotel and local services.
To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a positive and proactive attitude.
The ideal candidate will be highly organized, able to work effectively in a fast-paced environment, and demonstrate the following competencies:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Adaptability
- Teamwork
