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Client Relations Specialist

3 months ago

Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

Overview
As a Client Relations Specialist at IIQAFGROUP, you will play a pivotal role in enhancing customer satisfaction and loyalty through exceptional service delivery.

Key Responsibilities

  • Act as the primary liaison for clients, addressing their questions and providing effective solutions in a timely and professional manner.
  • Foster and nurture strong relationships with clients, ensuring their needs are met and expectations are surpassed.
  • Identify and pursue opportunities to upsell or cross-sell products and services, thereby maximizing revenue potential.
  • Collaborate with internal departments to resolve client issues and escalate complex cases when necessary.
  • Conduct client satisfaction surveys and collect feedback to continually enhance the client experience.
  • Stay informed about product knowledge and industry trends to provide accurate information and guidance to clients.
  • Assist in the onboarding process for new clients, ensuring a seamless transition and successful implementation of our offerings.

Qualifications

  • Demonstrated experience in a client service role, ideally within a call center or similar setting.
  • Outstanding verbal and written communication skills, with the ability to convey complex information clearly and concisely.
  • Strong analytical and problem-solving abilities, with a knack for resolving client issues efficiently.
  • Exceptional interpersonal skills, capable of building rapport and establishing trust with clients.
  • Proficient in utilizing CRM systems and other client service tools.
  • Proactive and client-focused mindset, with a genuine passion for assisting others.
  • Able to manage multiple tasks and prioritize effectively in a dynamic environment.

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