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Employee Services Director

2 months ago

Dubai, Dubai, United Arab Emirates XAD Technologies Full time

**Job Summary:**

XAD Technologies is seeking an experienced Employee Services Manager to lead the development and implementation of comprehensive employee services programs tailored to the telecom industry. The ideal candidate will have a proven track record in visa management, insurance management, public relations, and grievance handling.

**Key Responsibilities:**

  • Develop and enhance employee services programs to meet the unique needs of the telecom sector, leveraging industry knowledge and expertise.
  • Manage and oversee visa processes for employees in the UAE, KSA, and the UK, ensuring compliance with local regulations and seamless facilitation of visa-related activities.
  • Handle insurance-related matters, including policy management, claims processing, and employee assistance programs, to ensure a smooth and efficient experience for employees.
  • Establish and manage a public relations office, handling external communications and fostering positive relationships with stakeholders to promote a positive company image.
  • Drive the resolution of employee grievances, ensuring fair and timely handling of issues while maintaining a positive employee experience and upholding company policies and legal requirements.

**Qualifications and Skills:**

  • Background in the telecom industry with a comprehensive understanding of its unique employee services requirements.
  • Proven expertise in visa management for the UAE, KSA, and the UK, including knowledge of local immigration regulations and processes.
  • Experience in managing insurance programs and addressing employee insurance-related queries and concerns.
  • Strong public relations skills, with the ability to represent the company positively and handle external communications effectively.
  • Excellent grievance handling abilities, with a focus on addressing and resolving employee issues while upholding company policies and legal requirements.