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Hospitality Service Professional

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time
Job Description

Job Title: Waiter

Job Summary:

We are seeking a highly skilled and experienced Waiter to join our team at Accor. As a Waiter, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.

Key Responsibilities:

  • Provide Excellent Customer Service: Greet guests in a friendly and courteous manner, take orders, and serve food and beverages in a timely and efficient manner.
  • Maintain a Clean and Organized Environment: Ensure that the dining area, kitchen, and surrounding areas are clean and organized at all times.
  • Upsell and Promote Menu Items: Have a thorough understanding of our menu and be able to recommend food and beverage combinations and upsell alternatives to guests.
  • Handle Guest Enquiries: Respond to guest enquiries in a courteous and efficient manner, and resolve any issues or complaints in a timely and professional manner.
  • Work as Part of a Team: Collaborate with other staff members to ensure that the dining area is running smoothly and that guests are receiving excellent service.
  • Adhere to Health and Safety Standards: Follow all health and safety procedures and protocols to ensure a safe and healthy environment for guests and staff.
  • Perform Opening and Closing Procedures: Assist with opening and closing procedures, including setting up and cleaning the dining area, and restocking supplies.

Requirements:

  • Previous Experience: 1+ years of experience as a Waiter or in a similar role.
  • Excellent Communication Skills: Ability to communicate effectively with guests and staff in a clear and concise manner.
  • Teamwork and Flexibility: Ability to work as part of a team and be flexible with regards to scheduling and duties.
  • Knowledge of Food and Beverage: Thorough understanding of food and beverage items and the ability to recommend combinations and upsell alternatives.