Dining Service Professional
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Dining Service Professional to join our team at AccorHotel. As a key member of our Food and Beverage department, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.
Key Responsibilities:
- Provide courteous and professional service to guests at all times, adhering to our hotel's F&B operation standards and manual.
- Undertake reasonable tasks and secondary duties as assigned by your direct supervisor or manager.
- Perform opening and closing procedures for the respective outlet as assigned.
- Have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
- Provide high standards of quality and efficient/friendly service as per Standard Operational Procedures.
- Ensure the respective outlet and surrounding area are kept clean and organized at all times.
- Handle guest enquiries in a courteous and efficient manner.
- Establish a rapport with guests, maintaining good customer relationships.
- Monitor operating supplies and reduce spoilage and wastage.
- Report guest complaints or problems to outlet supervisor/Assistant Manager and Manager if no immediate solution can be found and assure follow-up with guests.
- Assist in carrying out monthly/quarterly/bi-yearly/yearly inventory of operating equipment.
- Be entirely flexible and adapt to rotate within the different sub-sections of the F&B Department or any other Department of the hotel as assigned.
- Carry out any other reasonable duties as assigned by the Head Waiter/Assistant Manager and supervisor.
Remote Work: No
Employment Type: Full-time
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