Operations Services Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Talent Pal Full time

Job Purpose: We are excited to announce an opportunity for the position of Operations Services Manager within our Airport Operations Team. This role will report directly to the VP of Ramp Operations and is crucial for overseeing business planning and operational management across key functional areas of our airport services.

Key Responsibilities:

  • Collaborate with airport authorities to define and enhance the infrastructure roadmap, ensuring optimal operational availability while supporting the development of international airport services.
  • Oversee the production of weight and balance documentation, adhering to industry standards to maintain aircraft safety and maximize commercial load.
  • Implement an automated loading reconciliation system across the network, ensuring adherence to processes and providing staff training for successful operational results.
  • Manage the Service Level Agreement (SLA) with service partners, monitoring performance metrics and recommending improvements where necessary.
  • Lead a dedicated team to ensure seamless load control operations for all diversions and charter flights, conducting quality audits and implementing corrective actions as needed.
  • Direct the Hub Control Centre operations to enhance connectivity and optimize on-time performance during disruptions.
  • Maximize the number of flights utilizing contact parking stands, ensuring effective tactical planning and seasonal stand management.
  • Supervise ground dispatch operations to achieve flight safety and on-time departures while empowering the team to make informed decisions.
  • Continuously monitor competitor activities and research innovative processes and technologies to enhance operational efficiency.
  • Ensure the highest standards of safety and security are maintained across all functions, fostering effective communication with all airport departments.

Qualifications & Experience: To be considered for this role, candidates must meet the following requirements:

  • A completed Degree or equivalent qualification.
  • A minimum of 10 years of relevant experience in Airport Operations or Ground Operations.
  • In-depth knowledge of airport handling procedures, operations services, and movement control.
  • Familiarity with safety and emergency procedures at international airports.
  • Proficiency in communication systems and flight planning procedures.

Salary & Benefits: This managerial position offers an attractive tax-free salary along with generous travel benefits, including discounted flights and hotel accommodations. The role also includes a comprehensive leave and healthcare package, transport benefits, life insurance, and more.


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