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Operations Services Manager
3 months ago
Job Overview: We are seeking a qualified individual for the position of Operations Services Manager within our Airport Operations Team. This role is pivotal in overseeing business planning and operational management across essential functional areas, including Ground Dispatch, Hub Control Centre, and Centralised Load Control. The successful candidate will play a crucial role in ensuring the efficient delivery of services, which is vital for achieving safe, secure, and timely flight operations while maximizing payload uplift.
Key Responsibilities:
- Collaborate with airport authorities to define and develop the infrastructure roadmap, ensuring optimal operational availability while supporting the ongoing development of airport facilities.
- Oversee the production of weight and balance documentation, adhering to industry standards to maintain aircraft safety and maximize commercial load.
- Implement automated loading reconciliation systems across the network, ensuring rigorous control of processes and staff training to achieve high operational standards.
- Manage the Service Level Agreement (SLA) with ground handling partners, monitoring performance against safety, regulatory requirements, and service quality metrics.
- Lead the Hub Control Centre operations, focusing on maximizing connectivity and ensuring effective communication during disruptions.
- Ensure the tactical planning of aircraft movements to optimize parking stand utilization and represent corporate interests in airport facility planning discussions.
- Supervise Ground Dispatch operations to ensure flight safety and on-time departures while empowering the team to make decisions that enhance operational efficiency.
- Continuously monitor competitor activities and research innovations in processes and technologies to drive operational efficiencies.
- Maintain the highest standards of safety and security across all functions, ensuring compliance with local and international regulations while fostering effective communication with all airport departments.
Qualifications & Experience:
- A completed Degree or equivalent qualification.
- A minimum of 10 years of relevant experience in Airport Operations or Ground Services.
- In-depth knowledge of airport handling procedures, operational services, and movement control.
- Familiarity with safety and emergency procedures at major airports and international standards.
- Proficiency in terminal radar systems and airport communication technologies.
- Understanding of flight planning procedures and aviation terminology.
Compensation & Benefits: This managerial position offers a competitive tax-free salary along with attractive travel benefits, including discounted flights and hotel accommodations. Additional perks include a comprehensive leave and healthcare package, transport benefits, life insurance, and more.
