Operations Manager

1 week ago

Dubai, Dubai, United Arab Emirates S&K HR Consulting Full time
Job Title: Operations Manager

Job Type: Full-Time

Location: DIFC, Dubai

Job Purpose: We are seeking a detail-oriented and organized professional to join our esteemed Investment Advisory Firm in the role of Service & Operations. As part of a dedicated team, you will be responsible for overseeing the operational and service aspects of the firm, ensuring seamless execution of financial transactions, and delivering exceptional client service.

Key Responsibilities:

  1. Develop and Implement Operational Processes: Develop and implement robust operational processes and procedures for the firm. Continuously evaluate and optimize workflows to enhance efficiency, minimize risks, and meet the DFSA regulatory requirements.
  2. Operational Activities: Handle a wide range of operational activities related to account openings, closures, transfers, and custodian onboardings, payments, and trade reconciliations. Ensure accuracy and timeliness in processing financial instructions.
  3. Administrative Support: Assisting the Relationship Managers with all administrative duties relating to the life of an account and deal with client correspondence, and wherever necessary communicate with the client in relation to queries.
  4. Account Monitoring: Assisting the Relationship Managers with the daily monitoring of the accounts, including open trades monitoring.
  5. Documentation Issues: Notify Bankers of documentation issues/pending items encountered during the development of business by the RMs.
  6. Pitch and Presentation Material: Assisting the RMs in the production of pitches and presentation material for client review meetings.
  7. Regulatory Compliance: Stay up to date with DFSA regulatory guidelines, industry best practices, and internal policies to ensure compliance in all operational transactions.
  8. Client Service: Act as a primary point of contact for the firm's clients, resolving their inquiries, concerns, and requests in a prompt and professional manner. Provide high-quality service that exceeds client expectations and fosters strong, long-term relationships.
  9. Client Documentation: Maintain accurate and up-to-date client documentation, ensuring compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
  10. Internal Liaison: Liaise with internal teams, such as relationship managers, investment advisors, compliance officers, and IT support, to facilitate smooth operations, address client needs, and resolve any operational issues.
  11. Risk Control: Ensure relevant risk control measures are in place including meeting the requirements on internal standard, compliance, policies & DFSA regulations.
  12. Operational Efficiency: Proactively identify operational inefficiencies and propose innovative solutions to enhance the client experience, improve service delivery, and optimize operational workflows. Stay informed about industry developments and leverage automation tools and technologies where appropriate.

DFSA Regulatory Responsibilities:

  1. Integrity and Fair Dealing: Observe high standards of integrity and fair dealing.
  2. Due Skill, Care and Diligence: Act with due skill, care and diligence.
  3. Cooperation with DFSA: Deal with the DFSA in an open and cooperative manner and disclose appropriately any information of which the DFSA would reasonably be expected to be notified.
  4. Business Organization: Additionally, you must take reasonable care to ensure that the business of the Firm for which you are responsible; Is organized so that it can be managed and controlled effectively; and Complies with any legislation applicable in DIFC.

Skills & Knowledge Required:

  1. Regulatory Knowledge: In-depth knowledge of regulatory requirements and best practices within the DIFC regulations.
  2. DFSA Compliance: Knowledge & understanding of DFSA regulatory compliance and risk management practices within the private banking industry.
  3. Organizational Skills: Excellent organizational skills with exceptional attention to detail. Ability to manage multiple tasks simultaneously and prioritize work in a fast-paced environment.
  4. Problem-Solving Skills: Strong problem-solving and analytical abilities, with excellent critical thinking skills. Demonstrated ability to identify operational gaps, formulate solutions, and execute implementation plans.
  5. Communication Skills: Outstanding communication and interpersonal skills, with the ability to build positive relationships with clients and internal stakeholders at all levels.
  6. Technical Skills: Proficiency in relevant banking systems and software, and advanced MS Excel skills.
  7. Regulatory Knowledge: Knowledge & understanding of DFSA regulatory.

Qualification & Experience Required:

  1. Education: Bachelor's degree in Finance, Business Administration, or a related field. Additional certifications in operations, banking, or project management are advantageous.
  2. Experience: A minimum of 7-10 years of experience in private banking operations, wealth management, or a related field within the financial industry. Familiarity with operational processes in private banking or investment advisory firms is preferred.
  3. Financial Knowledge: Strong knowledge of financial instruments, transactional products, and banking operations, including securities, cash management, and custody services.

If you have the right skills and experience for this role, please apply.

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