Hospitality Host
4 weeks ago
Job Summary:
We are seeking a skilled Hospitality Host to join our team at Sunset Hospitality Group. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.
Key Responsibilities:
- Greets guests and escorts them to their tables, providing menus and ensuring a warm welcome.
- Manages the waiting list according to brand guidelines, ensuring a smooth and efficient service.
- Offers suitable seating arrangements, taking into account guest preferences and special requests.
- Receives and records customer dining reservations, ensuring accurate and timely service.
- Ensures all orders are filled in a timely and accurate manner, maintaining high standards of quality and presentation.
- Maintains clean and organized tables and work areas, adhering to health and safety standards.
- Observes proper grooming and personal hygiene at all times, setting a positive example for colleagues.
- Assists waiters and head waiters as needed, providing support and ensuring seamless service.
- Manages event-related work, including setting up tables and ensuring a smooth service.
- Ensures all guests receive positive and professional service, exceeding their expectations and building loyalty.
- Handles guest problems and complaints, resolving issues promptly and professionally.
- Attends regular departmental briefings and contributes to open communication within the team.
Ideal Candidate:
- Minimum 1-2 years of experience in a similar position in the hospitality industry, preferred but not limited to.
- Fluent in English.
- Good communication and interpersonal skills.
- Basic computer skills, preferably with previous experience in restaurant software.
- Customer-oriented with a positive attitude and smiling face.
- Friendly and approachable.
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