Operational Support Executive

1 week ago


Dubai, Dubai, United Arab Emirates IQVIA LLC Full time
Operational Support Specialist

Job Overview

As an Operational Support Specialist at IQVIA LLC, you will play a critical role in ensuring the successful management of assigned accounts and optimal client satisfaction. You will be responsible for providing operational support to Key Accounts Managers, ensuring the overall success of the accounts and delivering exceptional client experiences.

Key Responsibilities

  1. Quality Control and Assurance

Ensure the quality of Statements of Work, ensuring they meet the required standards and are delivered on time.

Business Development Support

Provide support for Request for Information (RFI) and Request for Proposal (RFP) processes, ensuring timely and accurate responses to clients.

Operational Management

Manage the CRM tool, budgeting, forecasting, and ongoing training for employees, ensuring seamless operations and optimal performance.

Market Research and Analysis

Conduct market research and analysis, maintaining lists and updating competitive profiles to stay ahead of the market.

Strategic Account Planning

Assist in strategic account planning, ensuring alignment with business objectives and delivering exceptional results.

Meeting Preparation and Support

Prepare and coordinate meetings, conferences, and webinars, ensuring seamless execution and exceptional client experiences.

Client Relationship Management

Coordinate with client contacts and administrators, maintaining strong relationships and delivering exceptional client service.

Template Development and Maintenance

Develop and maintain templates for GTM needs, ensuring consistency and quality across all client-facing documents.

Requirements

  1. Education

Bachelor's Degree in a relevant field.

Experience

Completed Commercial apprenticeship; 2-3 years of experience in an Administrative position would be advantageous.

Skills

Strong Excel knowledge, SAP and SFDC or any other CRM system knowledge is a benefit.

Personal Qualities

Excellent team player, flexibility, and willingness to join a dynamic and fast-paced working environment.

About Us

IQVIA LLC is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective, and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.



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