Front Office Team Member

4 weeks ago


Dubai, Dubai, United Arab Emirates Emaar Hospitality Group Full time
Roles and Responsibilities

We are seeking a highly skilled and experienced Front Office Agent to join our team at Emaar Hospitality Group. As a Front Office Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

  • Customer Service: Provide genuine and personalized service to our guests, ensuring their needs are met and exceeded.
  • Multitasking: Handle multiple tasks efficiently, from greeting guests to managing inquiries, while maintaining a high level of accuracy and attention to detail.
  • Problem-Solving: Think quickly and resolve issues in a professional and courteous manner, ensuring guest satisfaction.
  • Attention to Detail: Ensure accuracy in reservations, check-ins, and information provided, maintaining a high level of professionalism and integrity.
  • Organizational Skills: Maintain a clean and organized front office area, ensuring efficient workflows and minimizing errors.
  • Technical Proficiency: Familiarity with reservation and management software, as well as standard office equipment, is essential for this role.
  • Cultural Sensitivity: Understand and respect diverse backgrounds to cater to a varied clientele, promoting a culture of inclusivity and respect.
  • Teamwork: Collaborate effectively with other departments to ensure seamless service delivery, maintaining a positive and professional demeanor at all times.
  • Adaptability: Flexibility to handle changes and unexpected situations in a fast-paced environment, prioritizing guest satisfaction and maintaining a high level of professionalism.

Competencies:

  • Put Customer First: Prioritize guest satisfaction and ensure their needs are met and exceeded.
  • Drive for Results: Achieve high levels of productivity and efficiency, maintaining a high level of accuracy and attention to detail.
  • Learning: Continuously develop and improve skills and knowledge, staying up-to-date with industry trends and best practices.
  • Resilience: Maintain a positive and professional demeanor in challenging situations, prioritizing guest satisfaction and maintaining a high level of professionalism.
  • Adaptability: Flexibility to handle changes and unexpected situations in a fast-paced environment, prioritizing guest satisfaction and maintaining a high level of professionalism.

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus:

We take pride in delivering on our promises and above all, we value the trust our customers place in us to deliver flawless products, services, and experiences.

Ownership Mindset:

No detail is too small, no challenge is too big, and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, ensuring we are fit for the future and to compete.

Fast Paced:

Speed is everything in business. We evolve and adapt quickly, and have the willpower, skills, knowledge, and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity:

Our people are heroes, superhumans, and warriors. We are a team of great pooled talent that dreams big and acts quickly, with high energy and positivity.

Adaptability:

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Desired Candidate Profile:

  • Customer Service: Excellent communication and interpersonal skills to create a welcoming environment.
  • Multitasking: Ability to handle multiple tasks efficiently, from greeting guests to managing inquiries.
  • Problem-Solving: Quick thinking to resolve issues and ensure guest satisfaction.
  • Attention to Detail: Ensuring accuracy in reservations, check-ins, and information provided.
  • Organizational Skills: Keeping the front office area organized and maintaining efficient workflows.
  • Technical Proficiency: Familiarity with reservation and management software, as well as standard office equipment.
  • Cultural Sensitivity: Understanding and respecting diverse backgrounds to cater to a varied clientele.
  • Teamwork: Collaborating effectively with other departments for seamless service delivery.
  • Professionalism: Maintaining a positive demeanor and appearance at all times.
  • Adaptability: Flexibility to handle changes and unexpected situations in a fast-paced environment.


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