Hotel Reservation Coordinator
4 weeks ago
Apt Resources | Recruitment Specialists is seeking a skilled Reservation Agent to join our team.
Key Responsibilities:- Guest Communication: Handle guest inquiries and provide accurate information about room availability, rates, and hotel facilities.
- Reservation Processing: Book reservations for guests over the phone, email, or online platforms, ensuring accuracy in all reservation details.
- Coordination and Follow-up: Coordinate with other hotel departments to ensure seamless guest experiences and assist in resolving guest complaints or issues related to reservations.
- Record Keeping: Maintain and update reservation records and reports, providing excellent customer service and engaging in upselling and promotional activities.
Requirements: To be successful in this role, you should have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
What We Offer: As a Reservation Agent at Apt Resources | Recruitment Specialists, you will have the opportunity to work with a dynamic team and develop your skills in customer service, communication, and problem-solving.
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