Senior Customer Service Agent

4 weeks ago


Dubai, Dubai, United Arab Emirates MAERSK Full time

Import Shipment Coordination Role

As a Senior Customer Service Agent at MAERSK, you will be responsible for coordinating the import shipment process, ensuring timely clearances, and communicating with customers for any exceptions found in documents or physical cargo receipt.

Key Responsibilities:

  • Receives pre-alerts/ASN documents for inbound shipments and organizes the import shipment documents while coordinating with the shipping line/agents.
  • Prepares ASN in WMS, updates the details in WMS, and shares the RCR with the customer after updating the system accurately.
  • Communicates with customers for any exceptions found in documents or physical cargo receipt and reports any discrepancies to avoid mishandling of goods.
  • Monitors and ensures ASN receiving and putaway is completed within agreed KPI timelines.

Requirements:

  • Excellent communication and coordination skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving skills and attention to detail.


  • Dubai, Dubai, United Arab Emirates LANDMARK Group Full time

    Key Responsibilities:As a Customer Service Quality Manager at LANDMARK Group, you will be responsible for driving quality assurance and monitoring in a call center environment. Your focus will be on increasing productivity targets through driving retail KPIs and operation basics. You will work effectively with call center teams, supervisors, and managers to...


  • Dubai, Dubai, United Arab Emirates MAERSK Full time

    Responsibilities:Warehouse Operations Coordination:Coordinate with shipping lines and agents to ensure timely allocation of warehouse space.Monitor and ensure ASN receiving and putaway is completed within agreed KPI timelines.Document Management:Prepare and update ASN in the Warehouse Management System (WMS).Receive and verify import shipment documents,...


  • Dubai, Dubai, United Arab Emirates Atlantis Resort Full time

    Key Responsibilities:We are seeking a highly skilled Customer Service Representative to join our team at the Atlantis Resort. As a Reservations Agent, you will be responsible for handling guest inquiries, resolving issues, and providing exceptional customer service.Requirements:Minimum 1 year experience in Reservations or significant experience in contact...


  • Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Job Summary:As a Guest Relations Agent at AccorHotel, your role will be to deliver exceptional customer service and create memorable experiences for our guests.Main Responsibilities: Respond to guest inquiries and requests in a timely and professional manner. Anticipate and meet the needs of our guests to ensure their satisfaction. Act as a liaison between...

  • Service Agent

    4 weeks ago


    Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    **Unlock Your Career Potential with Marriott International**Are you looking for a challenging and rewarding career opportunity in the hotel industry? Look no further than Marriott International! As a Service Agent, you will be the face of our company, providing exceptional customer service to our guests and ensuring their stay with us is nothing short of...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    Role OverviewAs a Customer Service Representative at Caliberly, you will be responsible for delivering exceptional customer experiences through timely and effective communication, transaction support, and issue resolution.Key Responsibilities• Communicate with clients to respond to inquiries and provide property details.• Facilitate offers, contracts,...


  • Dubai, Dubai, United Arab Emirates Paramount Hotel Full time

    Key Responsibilities:The Reservation Agent will be responsible for handling guest queries through various channels, including telephone, fax, and email. They will communicate effectively with guests, ensuring a clear and concise understanding of our services and offerings.Key Skills:Ability to handle high volumes of luxury guest queries on a daily...


  • Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    About the Role:As a Customer Service Agent at JUMEIRAH, you will be responsible for providing exceptional service to our clients. Key duties include responding to customer inquiries, preparing documents for contracts, updating customer databases, and generating reports. You will also be expected to make offers, issue invoices, and prepare agreements related...


  • Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

    About the Role:We are seeking a highly skilled Customer Service Agent to join our team at D-Marin. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.To provide exceptional customer service to our clients, responding to their queries and resolving any issues in a...


  • Dubai, Dubai, United Arab Emirates Oil and Gas Job Search Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Oil and Gas Job Search Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesLiaise with Demand & Planning for orders status,...


  • Dubai, Dubai, United Arab Emirates Star Services LLC Full time

    At Star Services LLC, we are seeking a highly skilled Customer Service Agent to join our team. The successful candidate will be responsible for providing exceptional customer service, ensuring timely and accurate fulfillment of customer orders, and maintaining a high level of customer satisfaction.Key Responsibilities:Customer Service: Provide daily input of...


  • Dubai, Dubai, United Arab Emirates Rayhaan Hotels & Resorts Full time

    Key Responsibilities:Provide exceptional customer service to guests, ensuring a high level of satisfaction through personalized interactions.Ensure guests are personally greeted and escorted to their room, making them feel welcome and expected.Conduct in-room and hotel familiarization, assisting guests with hotel activity inquiries and requests.Maintain...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    Job SummaryAs a Customer Service Representative at Caliberly, you will be responsible for providing exceptional client communication, facilitating transactions, and managing client relationships.Key ResponsibilitiesClient Communication: Respond to inquiries, provide property details, and manage follow-ups.Transaction Support: Facilitate offers, contracts,...


  • Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time

    Guest Service Centre Agent RoleAs a Guest Service Centre Agent, you will be the primary point of contact for guests, providing exceptional support and ensuring a memorable experience with Mövenpick Hotels & Resorts.Key Responsibilities:Provide personalized service to guests, anticipating their needs and exceeding their expectations.Promote hotel facilities...


  • Dubai, Dubai, United Arab Emirates Millennium Hotels and Resorts MEA Full time

    Delivering Exceptional Guest ExperiencesAs a Front Desk Agent at Millennium Hotels and Resorts MEA, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role will involve providing efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their...


  • Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

    Job SummaryThe Guest Service Centre Agent is responsible for providing exceptional customer service to our guests. This role requires a strong focus on customer satisfaction, effective communication, and a positive attitude.Key ResponsibilitiesEnsure adherence to duty roster and be punctual.Handle guest requests in a timely and efficient manner.Provide...


  • Dubai, Dubai, United Arab Emirates Star Services LLC Full time

    Customer Service ResponsibilitiesWe are seeking a highly skilled Customer Service Agent to join our team at Star Services LLC. In this role, you will be responsible for:Daily Transaction Processing: Accurately input customer transactions, including receipts and orders, into our system.Operational Reporting: Provide timely and accurate operational reports to...


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Key Responsibilities:Deliver Exceptional Guest Service: Consistently offer professional, friendly, and engaging service to all guests, ensuring their needs are met and exceeded.Manage Calls and Emails: Process all external and internal calls and emails, either by redirecting or assisting the caller/sender, maintaining a clear and courteous tone.Take...


  • Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    Job SummaryAs a Reservation Agent at Marriott International, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail. You will identify guest reservation needs and determine the appropriate room type, verifying availability and explaining guarantee, special rate, and cancellation policies to...


  • Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Job Title: Reservations AgentAccorHotel is seeking a Reservations Agent to join our team. As a Reservations Agent, you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations inquiries and requests with the highest level of professionalism and customer service. This role requires excellent communication skills,...