Senior Customer Service Agent

3 days ago


Dubai, Dubai, United Arab Emirates MAERSK Full time

Import Shipment Coordination Role

As a Senior Customer Service Agent at MAERSK, you will be responsible for coordinating the import shipment process, ensuring timely clearances, and communicating with customers for any exceptions found in documents or physical cargo receipt.

Key Responsibilities:

  • Receives pre-alerts/ASN documents for inbound shipments and organizes the import shipment documents while coordinating with the shipping line/agents.
  • Prepares ASN in WMS, updates the details in WMS, and shares the RCR with the customer after updating the system accurately.
  • Communicates with customers for any exceptions found in documents or physical cargo receipt and reports any discrepancies to avoid mishandling of goods.
  • Monitors and ensures ASN receiving and putaway is completed within agreed KPI timelines.

Requirements:

  • Excellent communication and coordination skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving skills and attention to detail.


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