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Customer Service Representative

1 month ago

Dubai, Dubai, United Arab Emirates Oil and Gas Job Search Ltd Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Oil and Gas Job Search Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Liaise with Demand & Planning for orders status, ensuring timely updates of VAT records and documentation related to Affiliate.
  • Handle order data entry & invoicing, preparing shipping documents within or outside Letters of Credit.
  • Plan, organize & coordinate export shipments for assigned destinations/territories, ensuring timely loading & shipments.
  • Coordinate with internal departments, including Logistics, Accounts, Purchase, Technical, and Marketing, to meet customer requirements.
  • Ensure all Affiliate orders are placed as per forecasts and Affiliate contract with TEMME.
  • Liaise with banks, shipping agents, inspectors, and other 3rd party agents to facilitate smooth operations.
  • Maintain and prepare price lists, quotations/offers, correspondence, and records of customers in assigned destinations.
  • Communicate/respond to customer inquiries/messages received by telephone/email daily.
  • Support the Credit department to ensure timely collection of payments from customers of assigned destinations.
  • Maintain customer database and account information.
  • Perform housekeeping of old orders in the system, updating SAP SO dates (confirmation/delivery dates) as per Affiliate KPI and Export Procedure.
  • Update all reports linked to Affiliate Operations and execute tasks within their frame time.

Accountabilities

  • Handle face-to-face enquiries from customers.
  • Ensure the company satisfies its customers' needs.
  • Build a good relationship with customers through effective communication.
  • Ensure adherence to compliance processes and guidelines specific to the position's roles and responsibilities.
  • Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
  • Adhere to Group HSE Charter & MAESTRO requirements and Affiliate's HSEQ Policy, Procedures, and specific rules & regulations applicable to the area of activity at all times.
  • Demonstrate exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all activities.
  • Take an active role in wider cross-organizational activities/projects.
  • Ensure full adherence to the company's compliance program, its policies, and procedures, including economic sanctions and export control in all professional activities.
  • Promptly notify the compliance officer/economic sanctions referent of any instances of non-compliance or violations of economic sanctions or export control that come to my attention.

Context & Environment

  • High content of matrix processes between supply chain & customers.
  • Harmonious relationship with colleagues from various departments, including Logistics, Accounting, Credit Control, Demand and Planning, and Logistics.
  • Constraints: numerous custom regulations (in continuous evolution), political instability in the region.
  • Favourable factors: free zone benefits and port facilities, quality of infrastructure and communication tools.