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Customer Service Representative

1 month ago

Dubai, Dubai, United Arab Emirates Caliberly Full time

Job Summary

As a Customer Service Representative at Caliberly, you will be responsible for providing exceptional client communication, facilitating transactions, and managing client relationships.

Key Responsibilities

  • Client Communication: Respond to inquiries, provide property details, and manage follow-ups.
  • Transaction Support: Facilitate offers, contracts, and coordination with other parties, ensuring accurate paperwork.
  • Customer Relationship Management: Build positive client relationships and address needs and concerns.
  • Issue Resolution: Resolve client complaints and escalate issues if needed.
  • Administrative Tasks: Manage client files, prepare documentation, and process reports.
  • Compliance and Regulation: Ensure adherence to real estate laws and company policies.
  • Team Collaboration: Work with agents and team members to ensure smooth transactions.
  • Feedback Collection: Gather client feedback for service improvement.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and other software applications.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.