Customer Service Representative
4 days ago
As a Guest Service Centre Agent, you will be the primary point of contact for guests, providing exceptional support and ensuring a memorable experience with Mövenpick Hotels & Resorts.
Key Responsibilities:
- Provide personalized service to guests, anticipating their needs and exceeding their expectations.
- Promote hotel facilities and services, identifying opportunities to enhance the guest experience through up-selling.
- Answer phone calls professionally, transferring and routing calls as needed, and taking messages.
- Adhere to CID department rules and regulations, ensuring a safe and secure environment for guests.
- Collaborate with other departments to fulfill guest requests, such as maintenance issues or special amenities.
Requirements:
- Service-focused personality with excellent communication and interpersonal skills.
- Prior experience working with hotel management software and phone systems.
- Fluency in English and Arabic, with additional languages a plus.
What We Offer:
- Employee benefit card with discounted Accor rates worldwide.
- Learning programs through our academies.
- Opportunity to develop your talent and grow within the property and across the world.
- Ability to make a difference through our corporate social responsibility activities like Planet21.
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