Customer Service Representative

4 days ago


Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time
Guest Service Centre Agent Role

As a Guest Service Centre Agent, you will be the primary point of contact for guests, providing exceptional support and ensuring a memorable experience with Mövenpick Hotels & Resorts.

Key Responsibilities:

  • Provide personalized service to guests, anticipating their needs and exceeding their expectations.
  • Promote hotel facilities and services, identifying opportunities to enhance the guest experience through up-selling.
  • Answer phone calls professionally, transferring and routing calls as needed, and taking messages.
  • Adhere to CID department rules and regulations, ensuring a safe and secure environment for guests.
  • Collaborate with other departments to fulfill guest requests, such as maintenance issues or special amenities.

Requirements:

  • Service-focused personality with excellent communication and interpersonal skills.
  • Prior experience working with hotel management software and phone systems.
  • Fluency in English and Arabic, with additional languages a plus.

What We Offer:

  • Employee benefit card with discounted Accor rates worldwide.
  • Learning programs through our academies.
  • Opportunity to develop your talent and grow within the property and across the world.
  • Ability to make a difference through our corporate social responsibility activities like Planet21.


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