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Customer Service Representative

1 month ago

Dubai, Dubai, United Arab Emirates Rayhaan Hotels & Resorts Full time

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring a high level of satisfaction through personalized interactions.
  • Ensure guests are personally greeted and escorted to their room, making them feel welcome and expected.
  • Conduct in-room and hotel familiarization, assisting guests with hotel activity inquiries and requests.
  • Maintain up-to-date knowledge of hotel information, including operating hours, promotions, events, and local services.
  • Accurately administer front desk cash handling standards and comply with all laid-down systems, policies, and procedures.
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized front office systems.
  • Maintain the privacy of all guests, ensuring that no details are disclosed.
  • Demonstrate a complete understanding of the hotel's policies, procedures, and service standards, and have full knowledge of the hotel facilities and happenings.

About Rayhaan Hotels & Resorts:

We are committed to providing exceptional guest experiences and delivering outstanding service standards. As a Front Desk Agent, you will play a vital role in ensuring our guests feel welcome and valued.