Sales and Service Representative

2 weeks ago


Dubai, Dubai, United Arab Emirates Sundus Full time
Job Description

Sundus is seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Representative. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  1. Develop Product Knowledge: Stay up-to-date with our service and product offerings to provide accurate and informed advice to customers.
  2. Sales and Service Delivery: Sell our products and services to customers, ensuring that their needs are met and exceeded.
  3. Customer Engagement: Proactively engage with customers to understand their needs and preferences, and provide personalized solutions.
  4. Process Adherence: Ensure that all transactions are processed in accordance with company policies and procedures.
  5. Tool Utilization: Use a range of tools and techniques to structure and manage customer interactions, including internet, marketing materials, and interactive areas.
  6. Retail Customer Journey: Implement the Retail Customer Journey as per management guidelines to ensure a seamless customer experience.
  7. Workforce Management: Follow and adhere to Workforce Management reports to optimize sales performance.
  8. Payment Collection: Collect payments from customers in a secure and orderly manner.
  9. Customer Enquiries: Respond to customer enquiries, finding accurate answers by consulting systems and other records.
  10. Account Management: Assist subscribers in maintaining and updating their customer accounts.
  11. Billing Enquiries: Assist subscribers with billing enquiries and collect payments against bills.
  12. Issue Resolution: Handle customer complaints, solving problems, logging complaints in the system, and escalating issues to Team Leaders if required.
  13. Company Standards: Adhere to company standards in all activities and tasks.
  14. Inventory Management: Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations.
  15. Cash Handling: Handle and count cash and other payments, responsible for reconciling payments against system records daily.
  16. Documentation: Collect and verify required documentation, such as National ID, forms, and receipts as per TRA regulations.


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