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Restaurant Service Specialist
3 months ago
As a Food and Beverage Server at EATHOS, you will be essential in providing outstanding dining experiences for our esteemed patrons. Your approachable demeanor, excellent communication abilities, and comprehensive knowledge of our offerings will ensure a delightful and memorable visit for our guests. You will be tasked with delivering prompt and personalized service, taking orders, serving meals and drinks, and ensuring guest satisfaction throughout their dining journey.
Key Responsibilities:
- Welcome guests warmly and guide them to their tables, creating a friendly atmosphere.
- Assist in organizing seating for larger parties and accommodating special requests.
- Present the menu to guests, offering detailed descriptions of dishes and recommendations based on their preferences.
- Accurately take food and beverage orders, noting any dietary restrictions or special requests.
- Serve food and drinks promptly and professionally, adhering to the restaurant's service standards.
- Stay attentive to guests' needs, regularly checking in to ensure their comfort and satisfaction.
- Maintain cleanliness and organization of tables and dining areas throughout service.
- Present the bill to guests and handle payments efficiently and accurately.
- Address guest inquiries regarding menu items, ingredients, and preparation methods.
- Communicate effectively with kitchen and bar staff to ensure timely order preparation and service.
- Utilize suggestive selling techniques to enhance the overall dining experience for guests.
- Develop a thorough understanding of the restaurant's menu, including food and beverage selections.
- Aim to provide efficient and timely service, ensuring that guest orders are delivered without delay.
- Implement the restaurant's sequence of service to ensure a smooth and consistent dining experience.
- Proactively promote menu items, specials, and unique offerings to enhance guest satisfaction.
- Encourage guests to try additional items such as appetizers, desserts, or premium beverages.
Qualifications:
- Customer Service Skills: Exceptional interpersonal skills with a friendly and approachable demeanor.
- Communication Skills: Strong verbal communication abilities to interact effectively with guests and team members.
- Menu Knowledge: In-depth understanding of the restaurant's menu and offerings.
- Multitasking: Capability to manage multiple tasks and prioritize responsibilities during busy service periods.
- Problem Solving: Quick thinking and ability to address guest concerns or issues with professionalism.
- Appearance: Presentable and professional appearance in line with the restaurant's dress code.
- Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
- Food Safety Knowledge: Awareness of food safety and hygiene practices during service.
- Previous Experience (preferred): Prior experience as a server or in a customer service role is desirable.