Duty Manager
1 month ago
As a Duty Manager at Kempinski Hotel Mall of the Emirates, you will play a crucial role in ensuring the smooth operation of the Front Office department. Under the guidance of the Front Office Manager, you will assess and evaluate the department's performance, ensuring that both short-term and long-term goals are met.
Key Responsibilities:- Operational Excellence: Ensure the day-to-day operations of the Front Office run smoothly and efficiently, taking a proactive approach to identify and resolve any issues that may arise.
- Health and Safety: Ensure that all fire exits are clear of obstacles, as per Kempinski's Health and Safety Policy.
- Support and Assistance: Provide support and assistance to all Front Office sections, ensuring that guests receive prompt and cordial attention.
- Guest Satisfaction: Ensure that all guests receive personalized recognition and attention, resolving any related problems in a timely manner.
- Communication: Inform and coordinate with other operating departments, such as Housekeeping, Engineering, Sales, and Butlers, on matters that may concern them.
- Arrival and Departure: Check all correspondence related to day's arrivals, familiarize yourself with arrived and arriving guests, and follow up as required.
- Room Management: Control room availability for walk-ins, establish accountability for guests' departure dates and times, and follow up with Housekeeping on any unresolved room discrepancies.
- Reservations and Billing: Maintain reservation procedures, same-day arrivals, check all arrivals folios, and follow up on credit standing of walk-in guests and validity of account to company instructions.
- Standards and Conduct: Maintain appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees.
- Information Management: Ensure that all departmental information is kept accurately and up to date.
- Sales and Revenue: Promote in-house sales and facilities to maximize hotel revenues.
- Emergency Procedures: Understand and carry out duties in line with Hotel Emergency Procedures.
- Cleanliness and Safety: Inspect Front and Back of house for cleanliness, Health & Safety, and report any faults to concerned departments.
- Guestroom Inspection: Inspect guestrooms on a daily basis.
- Security and Coordination: Coordinate and assist security personnel in all related matters.
- Operational Requests: Respond promptly to any operational requests from Front Office and other hotel departments.
- Problem-Solving: Attend to referred and unsolved problematic situations.
- Accommodation and Transportation: Coordinate and assist with accommodation and transportation of guests in overbooked situations.
- VIP and Group Welcome: Complete VIP, delegations, and group leaders welcome and farewell as appropriate.
- Hand-Over: Conduct efficient hand-over with coming Manager.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
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