Concierge Operations Manager
4 days ago
We are seeking a highly skilled Concierge Operations Manager to join our team at JUMEIRAH. The ideal candidate will have a strong background in guest services and experience in supervising a team of concierge staff.
Key Responsibilities:
- Ensure all guests receive a warm and welcoming service
- Supervise the concierge team to maintain high standards of service
- Manage the concierge operation to ensure smooth and efficient service
- Handle guest queries and requests in a professional manner
- Supervise the luggage service to ensure no delay or damage
- Ensure all information in the telephone book is up to date
- Handle complaints in a professional manner
- Supervise colleagues to ensure they are punctual and wearing the correct uniform
- Be well informed about local information and pass it on to the team
- Ensure all colleagues have the resources to perform their duties
- Keep accurate records of guest interactions and requests
- Prepare the weekly duty roster and attendance sheet
- Review SOPs regularly and update them as needed
- Ensure all staff receive 6 hours of training per month
- Ensure accurate records are kept for luggage storage and vehicle movements
Requirements:
- At least 2 years experience as a Concierge Manager or Guest Services Manager in a 5-star luxury hotel
- Degree qualification from a recognized hotel or business school
- Proficient in English (Read/Write/Speak)
- Experience in handling bell team, doormen, valet and concierge operation
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