Concierge Operations Manager

4 days ago


Dubai, Dubai, United Arab Emirates JUMEIRAH Full time
Job Summary

We are seeking a highly skilled Concierge Operations Manager to join our team at JUMEIRAH. The ideal candidate will have a strong background in guest services and experience in supervising a team of concierge staff.

Key Responsibilities:

  • Ensure all guests receive a warm and welcoming service
  • Supervise the concierge team to maintain high standards of service
  • Manage the concierge operation to ensure smooth and efficient service
  • Handle guest queries and requests in a professional manner
  • Supervise the luggage service to ensure no delay or damage
  • Ensure all information in the telephone book is up to date
  • Handle complaints in a professional manner
  • Supervise colleagues to ensure they are punctual and wearing the correct uniform
  • Be well informed about local information and pass it on to the team
  • Ensure all colleagues have the resources to perform their duties
  • Keep accurate records of guest interactions and requests
  • Prepare the weekly duty roster and attendance sheet
  • Review SOPs regularly and update them as needed
  • Ensure all staff receive 6 hours of training per month
  • Ensure accurate records are kept for luggage storage and vehicle movements

Requirements:

  • At least 2 years experience as a Concierge Manager or Guest Services Manager in a 5-star luxury hotel
  • Degree qualification from a recognized hotel or business school
  • Proficient in English (Read/Write/Speak)
  • Experience in handling bell team, doormen, valet and concierge operation

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