Clinical Support Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Al-Futtaim Full time

Job Purpose

The Clinical Support Manager is responsible for delivering exceptional patient experience and support to the clinic, ensuring seamless day-to-day operations.

Key Responsibilities

  • Provide high-quality customer service and create a warm, welcoming environment for clients
  • Offer information on services and schedule meetings with Client Relations Consultants as necessary
  • Manage incoming clients and phone calls in a professional manner
  • Ensure the highest level of customer service is consistently delivered
  • Introduce clients to treating specialists at appointment times
  • Maintain a clean and tidy clinic at all times
  • Effectively manage the client and waiting areas

Reception and Administrative Duties

  • Manage incoming phone calls in a professional manner
  • Schedule client consultations and appointments
  • Oversee the daily clinic schedule and bookings
  • Ensure Clinic Staff are informed of appointments, cancellations, and rescheduled appointments
  • Prepare, record, and maintain accurate paperwork
  • Perform ad-hoc duties to support daily clinic operations
  • Ensure client confidentiality and protect sensitive information

Requirements

  • Minimum 5 years of experience in a customer-facing role with a high level of customer service expertise
  • Experience working in a fast-paced environment
  • Previous administration experience is desirable

Skills and Qualifications

  • Knowledge of administration and scheduling
  • Ability to handle multiple tasks and prioritize workload
  • Strong relationship-building skills
  • Excellent customer service skills

Behavioural Competencies

  • Excellent communication and interpersonal skills
  • Highly organized with attention to detail
  • Strong planning and time management skills
  • Flexible working hours
  • Team player


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