Clinical Support Manager
3 weeks ago
Job Purpose
The Clinical Support Manager is responsible for delivering exceptional patient experience and support to the clinic, ensuring seamless day-to-day operations.
Key Responsibilities
- Provide high-quality customer service and create a warm, welcoming environment for clients
- Offer information on services and schedule meetings with Client Relations Consultants as necessary
- Manage incoming clients and phone calls in a professional manner
- Ensure the highest level of customer service is consistently delivered
- Introduce clients to treating specialists at appointment times
- Maintain a clean and tidy clinic at all times
- Effectively manage the client and waiting areas
Reception and Administrative Duties
- Manage incoming phone calls in a professional manner
- Schedule client consultations and appointments
- Oversee the daily clinic schedule and bookings
- Ensure Clinic Staff are informed of appointments, cancellations, and rescheduled appointments
- Prepare, record, and maintain accurate paperwork
- Perform ad-hoc duties to support daily clinic operations
- Ensure client confidentiality and protect sensitive information
Requirements
- Minimum 5 years of experience in a customer-facing role with a high level of customer service expertise
- Experience working in a fast-paced environment
- Previous administration experience is desirable
Skills and Qualifications
- Knowledge of administration and scheduling
- Ability to handle multiple tasks and prioritize workload
- Strong relationship-building skills
- Excellent customer service skills
Behavioural Competencies
- Excellent communication and interpersonal skills
- Highly organized with attention to detail
- Strong planning and time management skills
- Flexible working hours
- Team player
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