Night Manager
3 weeks ago
Job Summary
The Night Manager is responsible for the efficient running of the Front Office department, ensuring guest satisfaction and safety during the night shift. This role involves directing and overseeing all hotel operations, managing employee activities, and providing excellent service to guests.
Key Responsibilities
- Assist the Front Office Manager in managing the day-to-day operation of the Front Desk.
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Manage and monitor activities of all employees in the Front Office department.
- Give excellent service to guests as per the hotel policies and procedures.
- Conduct Briefing for all staff during the Night Shift.
- Take care of overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- Act as manager on duty for the hotel in the absence of the Front Office Manager.
Requirements
- Graduates with a bachelor's degree and/or diploma in hotel or other related field.
- Previous customer service and general computer experience required.
- Minimum 2 years work experience as Assistant Front Office Manager or Guest Relations in a hotel.
- Well-developed communication and customer relations skills.
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