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Client Relations Specialist

3 months ago

Dubai, Dubai, United Arab Emirates JUMEIRAH Full time

We are seeking a dedicated Client Relations Specialist to become a vital part of our team at Jumeirah. The key responsibilities include:

  • Facilitating the check-in and check-out processes while assisting with pre-registration tasks and managing group reservations in accordance with established protocols.
  • Professionally addressing all incoming calls with a courteous demeanor.
  • Clearly and accurately conveying pricing related to various services and amenities, employing suggestive selling techniques to enhance guest experiences.
  • Welcoming and assisting guests in person or via phone, addressing their inquiries and booking needs.
  • Processing payments through cash, credit, or debit cards efficiently.
  • Promptly addressing guest complaints and soliciting feedback to ensure satisfaction.
  • Adhering to departmental policies and standard operating procedures to deliver exceptional service in line with Jumeirah's standards of excellence.
  • Proactively identifying and anticipating guest needs, providing assistance wherever possible while upholding the Heart of Jumeirah principles.
  • Maintaining guest confidentiality by safeguarding personal information.
  • Managing arrival and departure traces in the Opera system, ensuring accurate tracking at all times.
  • Ensuring guests are promptly assigned their designated rooms and coordinating with the bell desk for seamless escorting.
  • Conducting a Credit Check Report during each shift to confirm adequate credit for all in-house rooms.
  • Overseeing and maintaining the cash float, ensuring it is balanced at all times.