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Client Relationship and CRM Specialist

3 months ago

Dubai, Dubai, United Arab Emirates XA group dubai Full time
Role Overview

The Customer Success and CRM Analyst will play a pivotal role in enhancing customer engagement and satisfaction through effective marketing strategies and CRM management.

Key Responsibilities
  • Campaign Development: Design, implement, and refine marketing initiatives and workflows, focusing on email outreach, lead generation, and customer loyalty.
  • CRM Utilization: Leverage CRM platforms such as Zoho, Mailchimp, HubSpot, and Salesforce to monitor and evaluate campaign performance.
  • Customer Relations: Foster robust relationships with clients to promote high satisfaction and loyalty levels.
  • Issue Resolution: Serve as the main contact for client inquiries, ensuring prompt and effective solutions.
  • CRM Support: Assist clients in maximizing the use of CRM tools and executing marketing strategies.
  • Data Management: Gather, analyze, and report on customer data from various sources, ensuring accuracy and relevance.
  • Data Visualization: Utilize tools like Excel, Tableau, and Power BI to manipulate and present data, providing actionable insights for marketing efforts.
  • Marketing Strategy Enhancement: Aid clients in understanding their data to refine their marketing approaches.
  • B2B Campaign Implementation: Execute marketing campaigns in the B2B sector, particularly within automotive services and claims.
  • SaaS Promotion: Support clients in effectively marketing SaaS solutions.
  • Database Management: Oversee and maintain customer databases and CRM systems.
  • Collaboration: Work closely with internal and client teams to align business processes with CRM functionalities.