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Guest Services Representative

3 months ago

Dubai, Dubai, United Arab Emirates Accor Full time
Position Overview

As a Guest Services Representative, you will play a vital role in ensuring our guests have a memorable experience. Your responsibilities will include:

  • Welcoming guests, managing check-ins, addressing inquiries, and facilitating account settlements while delivering outstanding service.
  • Taking proactive steps to create a tailored experience for each guest.
  • Enthusiastically promoting hotel amenities and identifying opportunities to enhance guest satisfaction through effective up-selling.
Qualifications

Your experience and skills include:

  • A strong service-oriented personality is essential; prior experience in a similar role is advantageous.
  • Experience with Opera or a comparable system is preferred.
  • Proficiency in English is required; knowledge of additional languages is beneficial.