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Guest Services Representative

2 months ago

Dubai, Dubai, United Arab Emirates MARRIOTT International Full time
Job Summary

As a Guest Relations Assistant at Marriott International, you will be responsible for providing exceptional service to our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Guest Check-in/Check-out: Process all guest arrivals, departures, room assignments, and room changes/late check-out requests.
  • Payment and Room Key Management: Secure payment, activate/reissue room keys, and ensure rates match market codes.
  • Guest Communication: Communicate with guests regarding messages, room status, and any concerns.
  • Housekeeping Coordination: Coordinate with Housekeeping to track room status and guest concerns.
  • Administrative Tasks: File guest paperwork, operate the telephone switchboard station, and run daily reports.
  • Guest Services: Supply guests with directions, answer guest calls, and process all guest requests, questions, or concerns.
  • Cash Handling: Count and secure bank at the beginning and end of shift, cash guests' checks, and process all payment types.
Requirements

To be successful in this role, you will need excellent communication and interpersonal skills, attention to detail, and the ability to work in a fast-paced environment. You will also need to be able to work effectively in a team and provide exceptional service to our guests.